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Privacy Policy
Information We Collect and How We Collect It
We collect personal information that you voluntarily provide when you contact us, request a quote, schedule an appointment, or sign up to receive updates, including your name, address, service property address, email, phone number, and details about the home services you need (for example, cabinet refinishing, painting, or trim work).
We may also automatically collect basic technical data when you visit our website, such as IP address, browser type, pages visited, and the date and time of your visit, using common tools like cookies or similar technologies to help us understand how visitors use our site and to improve our services.
If you choose to communicate with us by phone or text message, we may collect call logs and SMS metadata (such as phone numbers, date, time, and message status) from our communications providers to deliver messages and keep records of your requests and our responses.
How We Use Your Information (Including SMS/Twilio)
We use your information to provide and manage our home services, including giving estimates, scheduling and confirming appointments, sending service reminders, following up on completed work, and responding to your questions and support requests.
When you provide your phone number and consent to receive text messages, we use SMS (through providers such as Twilio) to send you service-related messages only, such as appointment confirmations, updates about your technician’s arrival, job status notifications, and requests for feedback; you can opt out of these messages at any time by replying STOP or using any other standard opt-out keyword.
We do not sell your personal information, and we do not share mobile phone numbers or SMS consent with third parties or affiliates for their own marketing or promotional purposes; any sharing of your data is limited to service providers who help us operate our business (for example, scheduling, messaging, or payment processing) and who are required to protect your information and use it only for our business purposes.
Your Choices, Data Sharing, and Contact
You may opt out of marketing emails at any time by using the unsubscribe link in our emails, and you may opt out of text messages at any time by replying STOP; these choices will not affect your ability to book or receive our home services, but may limit certain notifications.
If you are a resident of a region that provides specific privacy rights (such as access, correction, deletion, or restriction of your personal information), you can contact us to exercise those rights, and we will review and respond in accordance with applicable law.
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If you have any questions about this Privacy Policy or how we handle your data, or if you wish to exercise your privacy rights, don't hesitate to get in touch with us at: Apex Finish Studio LLC, connect@apexfinishstudio.com, (561) 574-5989; we may update this Privacy Policy from time to time, and the latest version will always be posted on this page.